Updating a renderer Crashes the server

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FruehBird
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Joined: 29 Feb 2016, 21:59

Updating a renderer Crashes the server

Post by FruehBird » 30 Jun 2016, 00:16

I am running into an issue where the RenderPal server crashes when updating a renderer via 'Renderer Management' through the Remote Controller (2.12.3)

This is a consistent crash. Is this a bug on RenderPal's side?

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Shoran Support
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Re: Updating a renderer Crashes the server

Post by Shoran Support » 30 Jun 2016, 07:06

Please describe exactly what you're doing, so we can see if we can reproduce this here.

FruehBird
Posts: 16
Joined: 29 Feb 2016, 21:59

Re: Updating a renderer Crashes the server

Post by FruehBird » 30 Jun 2016, 22:30

Using the Rendrpal Controller (2.12.3):

1: Go to Renderers->Render Management
2: Scroll to MODO
3: Update the Script Template
4: Click Apply
5: Click Close

The render controller may freeze at this point. And the server will crash more than half of the time.

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Re: Updating a renderer Crashes the server

Post by Shoran Support » 01 Jul 2016, 12:03

We'll look into this. In the meantime, could you do the same directly in the RenderPal V2 Server and see if it results in crashes as well?

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Re: Updating a renderer Crashes the server

Post by Shoran Support » 29 Jul 2016, 14:02

Could you send us a support archive of your server? This can be created using the Help menu.

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