Client not talking to Server?

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Client not talking to Server?

Postby Plumpo » 19 Apr 2016, 19:49

Greetings all!

I looked around and didn't find much to help with this issue:

Unable to connect (A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.)

Our clients when set to Broadcast Only when Screensaver is active, are generating the above error message about once every 3 minutes (our heartbeat interval) per client. We have 80 Clients and after around 11,000 errors to the server, it crashed. We had the error logs set to delete after 7 days, so we don't know for how long the issue has been going on, but this was our first hard server crash.

We changed the servers Heartbeat port, so now the clients can't report back to the server and the errors have stopped. We have to manually connect the server to the clients when we go to render. This is just a temporary solution until we can figure out the issue.


Anyone have any suggestions or troubleshooting ideas?



Server Crash Logs:

Problem signature:
Problem Event Name: BEX
Application Name: RenderPalSvr.exe
Application Version: 2.12.2.1822
Application Timestamp: 56439bc7
Fault Module Name: RenderPalSvr.exe
Fault Module Version: 2.12.2.1822
Fault Module Timestamp: 56439bc7
Exception Offset: 0033d8d4
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: ef42
Additional Information 2: ef4286720c307d13661c60fac854aa65
Additional Information 3: 5445
Additional Information 4: 5445b9fa1fc964589775b55921c4501a

Problem signature:
Problem Event Name: APPCRASH
Application Name: RenderPalSvr.exe
Application Version: 2.12.2.1822
Application Timestamp: 56439bc7
Fault Module Name: ntdll.dll
Fault Module Version: 6.3.9600.17936
Fault Module Timestamp: 55a68dd1
Exception Code: c0000005
Exception Offset: 0004212f
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: a10f
Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Plumpo
 
Posts: 2
Joined: 19 Apr 2016, 18:29

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